Welcome to Haulers (“Haulers,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, share, and protect personal information when you use the Haulers Customer mobile application and related services.
By accessing or using Haulers, you agree to the practices described in this Privacy Policy.
1. Information We Collect and Transmit
When you use Haulers, certain information is collected on your device and transmitted off your device to our servers and service providers.
Account and Personal Information
- Full name
- Email address
- Phone number
- Profile photo
- Authentication identifiers (for example, Firebase Auth user ID)
Delivery and Location Information
- Pickup and delivery addresses
- Delivery instructions and notes
- Photos uploaded for delivery requests
- Approximate and precise device location (with your permission), used to set pickup/drop-off points and show nearby service availability
You may disable location permissions in your device settings. Some features may not work without location access.
Payment Information
- Payment status and transaction details related to your orders
- Payment card details are collected and processed by Stripe; Haulers does not store your full card number
Communications
- Messages and support requests you send to us
- Push notification tokens used to deliver order and account alerts
Device and App Information
We may automatically collect and transmit:
- Device type and model
- Operating system and version
- IP address
- App version
- Crash and performance diagnostics
- Basic usage information needed to operate and improve the app
2. How We Use Your Information
We use the information described above to:
- Create and manage your account
- Match customers with drivers and process deliveries
- Show maps, navigation, and delivery tracking
- Process payments and prevent payment fraud
- Send order, account, and security notifications
- Provide customer support
- Improve app performance and reliability
- Comply with legal obligations
3. How We Share Information
We may share your information with:
- Drivers and other parties involved in your delivery — such as name, contact details needed for the delivery, pickup/drop-off addresses, and delivery photos or instructions
- Stripe — payment processing
- Google Firebase — authentication, database, storage, cloud messaging, and performance monitoring
- Google Maps — maps, places, and location-related features
- Service providers that help us operate Haulers (hosting, support, and infrastructure)
- Authorities when required by law, or to protect rights, safety, and prevent fraud
4. Data Security
We use commercially reasonable administrative, technical, and organizational safeguards to protect personal information. No method of electronic transmission or storage is completely secure.
5. Data Retention
We retain your information only as long as needed to:
- Provide our services
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with applicable laws
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account and personal information
- Request a copy of your personal data
- Withdraw permissions such as location, camera, or notifications in your device settings
To exercise these rights, contact us using the details below.
7. Children’s Privacy
Haulers is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18.
8. Third-Party Services
Haulers uses third-party services that may process data on our behalf, including:
- Stripe (payments)
- Google Maps (mapping and places)
- Firebase / Google Cloud (authentication, database, storage, messaging, performance)
These providers process information under their own privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date and post the revised policy in the app or on our website.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
Haulers
Email: Haulers@haulersupport.com