Welcome to Haulers (“Haulers,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Haulers mobile application, website, and related services.
By accessing or using Haulers, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide
When you create an account or use our services, we may collect:
- Full name
- Email address
- Phone number
- Profile photo
- Pickup and delivery addresses
- Delivery instructions
- Photos uploaded for delivery requests
- Communications with customer support
- Driver information, including driver’s license, vehicle information, insurance, and identity verification (for drivers)
Payment Information
Payments are securely processed by Stripe. Haulers does not store your complete credit or debit card information.
Location Information
With your permission, we collect your device’s location to:
- Connect customers with nearby drivers
- Provide navigation assistance
- Enable real-time delivery tracking
- Improve service availability
You may disable location permissions through your device settings, although some features may not function properly.
Device Information
We may automatically collect:
- Device type
- Operating system
- IP address
- Device identifiers
- App version
- Crash reports
- Usage analytics
How We Use Your Information
We use your information to:
- Create and manage your account
- Match customers with drivers
- Process deliveries
- Process payments
- Verify driver eligibility
- Improve our services
- Prevent fraud and unauthorized activity
- Provide customer support
- Send important account, delivery, and security notifications
- Comply with legal obligations
How We Share Information
We may share your information with:
- Drivers and customers involved in a delivery
- Stripe for payment processing
- Service providers that help operate Haulers
- Government authorities or law enforcement when required by law
- Third parties involved in resolving disputes or enforcing our Terms of Service
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of electronic storage or internet transmission is completely secure.
Data Retention
We retain your information only as long as necessary to:
- Provide our services
- Maintain business records
- Resolve disputes
- Prevent fraud
- Comply with applicable laws
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account and personal information
- Request a copy of your personal data
- Withdraw certain permissions, such as location access
To exercise these rights, contact us using the information below.
Children’s Privacy
Haulers is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18.
Third-Party Services
Haulers may use third-party services including:
- Stripe (payment processing)
- Google Maps (mapping and navigation)
- Firebase (authentication, notifications, analytics, and cloud services)
These providers have their own privacy policies governing how they process information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date and post the revised policy within the app or on our website.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Haulers
Email: Haulers@haulersupport.com